QUALIFICATION OF CLERICAL STAFF AND EFFICIENCY OF MANAGEMENT OF OFFICE CONDITIONS IN FEDERAL UNIVERSITIES OF NORTH-WEST NIGERIA

Abstract

The efficient management of office conditions among clerical staff is crucial for the smooth functioning and productivity of any organization. This study investigated the relationship between the qualifications of clerical staff and the efficiency of office management in Federal Universities of North West Nigeria. Using a descriptive survey design, the study involved 403 participants, including 362 clerical staff and 41 administrators, with a sample size of 196 determined by the Research Advisor Table. Data were collected using two questionnaires: the Qualification of Clerical Staff Questionnaire (QCSQ) and the Efficiency of Management of Office Conditions Questionnaire (EMOCQ), with reliability indexes of 0.82 and 0.87, respectively. Data analysis was conducted using percentages, means, and Pearson’s Product-Moment Correlation (PPMC) via IBM Statistical Product and Service Solutions (IBM-SPSS). The findings revealed no significant relationship between the qualifications of clerical staff and the efficiency of office management in Federal Universities of North West Nigeria. The study recommends that university management should provide in-service training and workshops for clerical staff to enhance their understanding of proper office conditions. Further research is suggested to explore this relationship in state-owned universities.